Terms of Use & Privacy Policy

Welcome to www.sarahthong.com.au website terms and conditions. Please take the time to read through carefully.

By using this website you agree to be bound by the terms and conditions set out below. If you have any queries relating to these terms and conditions, please email info@sarahthong.com.au. From time to time, changes may be made to these terms without notice to you.

Sarah Thong Makeup & Beauty respects your privacy at all times. Please read the Privacy Policy for more information.


Payment Options

Sarah Thong Makeup & Beauty accepts Cash and Direct Deposit only (Sarah can email you these details upon request). All prices are in Australian Dollars and do not include GST.  Receipts can be sent to your email once processed.



A Deposit for any service by Sarah Thong Makeup & Beauty is non-refundable and is required when a bridal booking is made. Until the deposit is received, the date is still available for someone else to book. Once deposit is paid, your date and time is locked in and cannot be changed unless Sarah Thong Makeup & Beauty and you have both agreed to do so.  The Deposit will be deducted from the final total bill which is due at least ONE week prior to the service date. 


Non-refundable Deposits

This means Sarah Thong Makeup & Beauty is not able to refund your deposits once it is paid and booking locked in as it is assumed you are 100% happy with the trial/service. This also means a booking cannot be changed without notice and you cannot cancel without notice.

There are certain circumstances where a deposit may be refunded i.e. death in the family. Your deposit will be held, with as much notice you can give them as possible to transfer your appointment to another date, provided the new appointment date is available, with mutual agreement between Sarah and client.


Makeup Trials

You will have the Trial with Sarah at her studio in Calamvale.  Trials that are requested to be done at the client's preferred location will incur a call out and travel fee. Special requests are to be made with as much notice as possible to avoid disappointment.



Sarah endeavours to provide her best service with the highest of hygeine possible by sanitizing makeup and applicators/brushes before each application in order to reduce contamination from client to client.  Sarah will discuss skin conditions/types and allergies prior to makeup and eyelash/brow application to reduce irritation and sensitivity, however there may be circumstances where a client may have an irritation to a product.  Sarah is not liable for any irritations that may arise as it is assumed that the client has agreed on application after initial skin discussion.  Please contact Sarah if you have any queries or questions regarding products used. 


Models and Photography

All clients and models who have had Photography services done by Sarah must sign the model release form prior to the photography session.  Please see document for details. 


Opening Hours

Sarah is available for mobile services and in studio service. Hours vary week to week depending on bookings. Please email or call Sarah for bookings.

The following days are an exception:

Good Friday – CLOSED
Easter Sunday – CLOSED
Xmas Day – CLOSED
New Years Eve – CLOSED
New Years Day – CLOSED


Will there be any travel costs involved?

A one off travel fee for distances over 25kms from the makeup artists house will be charged.  Travel fees start FROM a flat rate of $40, which includes their time and travel costs. They will notify you of these costs at the time of booking.


Price List

Sarah Thong Makeup & Beauty may update the price list without notice to you. However if you already have a booking, these prices will not affect you, including weddings that have been pre-booked and deposits paid with the initial quoted price.